Refund policy


Only Replacements!!

At Torque, customer satisfaction is our priority. While we do not offer refunds, we are happy to provide replacements for damaged or incorrect items, provided the following conditions are met.

Eligibility for Replacement

We offer replacements only in the following cases:

  • The item was received damaged

  • The wrong item was delivered

To be eligible for a replacement:

  1. You must provide proper unboxing video proof showing:

    • The package being opened clearly

    • The damage or issue clearly visible

    • The shipping label and packaging intact and visible

  2. You must contact us within 3 days of delivery.

Unboxing Video Requirement

  • The video must be taken in one continuous shot with no cuts or edits.

  • The package should be unopened at the start of the video.

  • The video must clearly show the condition of the item, the outer packaging, and the shipping label.

Claims without a valid unboxing video will not be accepted.

How to Request a Replacement

Email us at torque.queries@gmail.com  Or Whatsapp Us On +91 93183 32281 with:

  • Your order number

  • The unboxing video

  • A brief description of the issue

Once reviewed and approved, we will dispatch a replacement item at no additional cost.

No Refunds

We do not issue refunds under any circumstances. Replacements will be provided for approved claims only.

Non-Replacement Items

Replacements will not be issued in the following cases:

  • No unboxing video is provided

  • The issue is reported after 3 days of delivery

  • The damage appears to have occurred after opening

  • Sale items or items marked as non-returnable

Need Help?

For any questions or concerns, feel free to reach out at torque.queries@gmail.com. We're here to help.

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